We’re still open online and delivering, but have temporarily closed our showroom until further notice. Free shipping is available on orders over £50 using code ‘FREESHIP‘
(Latest update: 07/04/2020)
- Please be aware we have very limited staff working due to the restrictions in place. With this in mind and due to the massive increase in orders we are getting online please understand things are taking much longer to process but we are working as quickly as possible to fulfill everyone’s orders.
- Due to prioritising the packing of orders our phone and email support is severely limited at this time. If your email is a general inquiry about a product, we are very sorry but we may not get chance to get back to you right now. If your email is asking where your order is please be assured we are getting through all orders as fast as we can.
- Most enquiries we get ask where the order is when they have chosen a pre-order/backordered item. Please check your invoice carefully, pre-orders are shown clearly at the time of purchase and understandable delays are occuring getting goods in from the far east at the moment.
- The other main confusion arises where people haven’t realised they need a valid defence to purchase an airsoft gun. Airsoft guns are highly restricted items, if you don’t have the supporting evidence to purchase one you will have to pay for it to be painted blue. All info regarding this is clearly shown on the website, please make sure you read it and understand the process before placing your order. We currently have over 100 guns on our painting list, we are trying to get through this as fast as possible and get the orders out but again there is a much longer delay than normal.
- We apologise for any inconvenience and appreciate your patience and understanding – we are doing our very best in these difficult times and hope to resume our usual high levels of service and support as soon as possible.
(Update: 23/03/2020)
- Based on latest government advice, to protect our customers and colleagues, our showroom is closed until further notice. We continue to operate online, but due to high demand of the courier network, our delivery lead times maybe longer than usual. Please bare with us, we’ll get your orders to you as quickly as possible.
- With us closing our showroom to visitors our office hours for the time being will be Mon-Fri 10am – 4pm. We will be answering support tickets and emails within these times although due to limited staff please avoid phoning us if possible – instead please contact support@defconairsoft.co.uk.
- Our stated two-tone process times will be delayed during this difficult time although we are getting through them as quickly as possible.
- Where possible please refrain from returning items due to limitations with courier networks and safety concerns due to cross-contamination. Please contact us and we will extend all warranty periods from when we are informed and get your issues sorted out when the current crisis has eased.
