Contact

Please call us in office hours on 01782 479121 or fill out the form below:

    Name *


    How can we help you? *

    Please check the product listing for the item you ordered. If it says '*This item shipped direct from the UK warehouse and not held in stock at our retail store'  the delivery and 2 tone times may take longer.

    If you ordered a gun did you provide a valid defence? (eg UKARA)

    IMPORTANT! Airsoft guns are highly restricted products, YOUR ORDER CAN NOT BE SENT until you provide the appropriate information. Please provide proof of your valid defence to allow you to purchase a realistic imitation firearm as detailed HERE

    With no valid defence the only legal way to obtain the gun is if we two-tone (paint) it in approved colours. That service can be purchased HERE (select 'pickup in store' to avoid the additional shipping charge)

    IMPORTANT - PLEASE READ THIS BEFORE CONTACTING US:

    Two-tone painting takes 1–3 working days. Delivery time is additional. If you need an update for a specific order, please contact our team with your order number.

    Was an item on BACKORDER?

    IMPORTANT - PLEASE READ THIS BEFORE CONTACTING US:

    You may have noticed these were on Backorder and not available for immediate delivery at the time of ordering. These will be sent when they are available from the manufacturer/supplier. More info HERE

    IMPORTANT - PLEASE READ THIS BEFORE CONTACTING US:

    Please check your invoice to see if any item was 'In Stock' or 'Backorder'

    IMPORTANT - PLEASE READ THIS BEFORE CONTACTING US:

    Delivery of in-stock orders generally takes 1–3 working days, depending on warehouse location. We offer Express delivery, but next-day arrival is not guaranteed because restrictions on sending replica firearms can cause delays. Orders received after 1pm are processed the next working day. Two-tone painting, backorders and other additional work can add time before dispatch. The 'Express' service does not include weekends or bank holidays.

    IMPORTANT - PLEASE READ THIS BEFORE CONTACTING US:

    Please supply as much info as possible. Before items can be returned we will need to issue an RMA number (Returns Authorisation). More info HERE

    Failure to read and follow the above info may lead to a delay to your enquiry.

    Defcon Airsoft are a UK based airsoft retailer.

    Registered Address

    Defcon Airsoft

    2a Stanton Road
    Stoke-on-Trent
    Staffordshire,
    ST3 6DD

    Phone: 01782 479121

    Limited Company No: 07630570

    Opening Hours:

    Our Showroom in Stoke-on-Trent is OPEN for browsing and Click & Collect orders.

    Mon-Fri:10.00 am – 4:00 pm (Showroom, Office, Phone Lines, and Click & Collect)
    Sat:CLOSED
    Sun:CLOSED

    Please note: Our main warehouse is separate to our showroom – due to the large range of products we carry not all items showing as in stock online will be available at our showroom.  If there is anything in particular you wish to see before your visit please CONTACT US to check.

    How to find us:

    Exit the A50 in Stoke-on-Trent at the Meir tunnel and take the Weston Road exit in the Leek direction at the roundabout above the tunnel, we are just 100 metres from the A50 on your right hand side in Stanton Road.

    Please Note: There is a one way system in place and you cannot access Stanton Road by turning right off Weston Road so please drive on & take the next right turn (Penfleet Avenue) then just follow the road around the block. This brings you to our store at the very top of Stanton Road.